Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the websites, applications, APIs, and services provided by Metrik Technologies Ltd. ("Metrik", "we", "us") — together, the "Service". By creating an account, clicking "I agree", or using the Service, you agree to be bound by these Terms and by our Privacy Policy.

If you are using the Service on behalf of an agency or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree to these Terms, you may not use the Service.

Metrik is an AI-powered client reporting platform for marketing agencies. The Service lets you connect third-party marketing data sources, generate white-label reports and dashboards for your clients, produce AI-generated summaries and insights, and share the results under your own branding.

We are continuously improving the Service and may add, change, or remove features over time. If a change materially reduces the core functionality of your paid plan, we will notify you in advance where reasonably possible.

To use the Service you must create an account and an agency workspace. You must be at least 18 years old and provide accurate, complete registration information, and keep it up to date.

• Credentials. You are responsible for safeguarding passwords, two-factor devices, and API credentials associated with your account, and for all activity that occurs under it.
• Team members. Workspace owners and admins control who can access their workspace. You are responsible for the actions of the team members you invite.
• Notify us. Tell us immediately at security@metrik.io if you suspect unauthorized access to your account.

The Service is offered under subscription plans with different limits (such as the number of clients, team members, and reports). Current pricing is described on our pricing page. Payments are processed by Stripe; we do not store your full card details.

• Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled beforehand from your billing settings.
• Trials. Where a free trial is offered, you will not be charged until the trial ends. You can cancel at any time during the trial at no cost.
• Changes. Upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal. Plan limits are enforced by the Service.
• Refunds. Except where required by law, payments are non-refundable and we do not provide credits for partial billing periods.
• Price changes. We may change prices with at least 30 days' notice; changes apply from your next renewal.
• Taxes. Fees are exclusive of taxes, which you are responsible for where applicable.

"Customer Data" means the data you submit to the Service or authorize it to collect on your behalf — including marketing metrics retrieved from connected integrations, client names and branding, report content, and files you upload. As between you and Metrik, you own your Customer Data.

You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Service (including generating the reports and AI insights you request). You are responsible for having the necessary rights and consents — including from your clients — to connect data sources and process their data through the Service.

You can request a copy of your Customer Data at any time while your account is active, and for 30 days after cancellation, after which we may delete Customer Data as described in our Privacy Policy.

The Service uses artificial intelligence to generate summaries, insights, and recommendations from your marketing data. AI output is generated automatically and may contain inaccuracies. It is provided for informational purposes only and is not professional, financial, or legal advice.

You are responsible for reviewing AI-generated content before relying on it or sharing it with your clients. Subject to these Terms, we assign to you our rights in the AI output generated for you — you may use it in your client deliverables, including under your own branding.

You agree not to, and not to permit anyone to:

• Use the Service in violation of applicable law, or to process data you have no right to process;
• Probe, scan, or test the vulnerability of the Service, or circumvent authentication, rate limits, or plan limits;
• Reverse engineer, copy, resell, or offer the Service to third parties as a competing product;
• Upload malware or content that is unlawful, infringing, or deceptive;
• Use automated means to scrape the Service other than through documented APIs;
• Misrepresent AI-generated output as independently audited or verified results.

We may suspend or restrict access where we reasonably believe these rules have been violated, with notice where practicable.

The Service connects to third-party platforms (for example ad networks, analytics tools, and e-commerce platforms) at your direction. Your use of those platforms is governed by their own terms and policies, and you authorize us to access them on your behalf using the credentials and scopes you grant.

We are not responsible for third-party services, their availability, or changes to their APIs that affect data freshness or availability in Metrik. Disconnecting an integration stops future syncs but does not automatically delete previously synced data.

The Service — including its software, design, and content other than Customer Data — is owned by Metrik and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. "Metrik" and our logos are our trademarks; white-label features let you present reports under your branding but do not transfer any Metrik IP to you.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

Where we offer referral or affiliate rewards, eligibility requires a genuine new customer: rewards are not paid for self-referrals, duplicate accounts, or referred workspaces that cancel or charge back during the reward's qualification period. We may withhold rewards obtained through fraud or abuse and may modify or discontinue these programs at any time; earned, qualified rewards will be honored.

You may cancel your subscription at any time from billing settings; your plan remains active until the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms and (where curable) fail to cure within 14 days of notice, or immediately for serious violations such as unlawful use or non-payment.

Upon termination, your right to use the Service ends. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, and governing law — survive termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA RETRIEVED FROM THIRD-PARTY PLATFORMS OR GENERATED BY AI WILL BE ACCURATE OR COMPLETE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or willful misconduct.

You will defend and indemnify Metrik against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law or third-party rights — including claims from your clients relating to reports you deliver to them.

We may update these Terms from time to time. For material changes we will give at least 14 days' notice by email or in-app notice before they take effect; other changes take effect when posted on this page. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of London, England have exclusive jurisdiction over disputes arising from these Terms or the Service, and each party consents to their jurisdiction. Nothing in this section deprives you of mandatory consumer protections in your country of residence, where they apply.

Metrik Technologies Ltd. · legal inquiries: legal@metrik.io · support: support@metrik.io